(419)861-8000
(216)485-2000
CLEVELAND OFFICE: 1111 Superior Ave, Ste 105, Cleveland, OH 44114
Guarantees
PRODUCT PERFORMANCE
Our 4-Tier “Security Blanket” Guarantee
- 7-year Product Performance
- Service Response
- Supplies
- Total Protection, No-Risk
7-YEAR PRODUCT PERFORMANCE
OBM is so confident in the new equipment we represent that we guarantee you a full seven years of product performance, provided your machine is continuously covered by our Service and Supply Programs.
If we are unable to repair the equipment in your office, we will provide you with a free “loaner” at no additional charge until repairs have been completed and your original equipment is returned to your business.*
If we cannot repair your equipment, we will replace it with a brand new machine of equal or greater capabilities.
WE GUARANTEE IT!
* Note: Copiers up to 50 copies per minute are guaranteed for at least 7 years or 2 million copies, whichever comes first. Copiers above 50 copies per minute are guaranteed for at least 7 years or 4 million copies, whichever comes first.
SERVICE RESPONSE
Our 4-Tier “Security Blanket” Guarantee
- 7-year Product Performance
- Service Response
- Supplies
- Total Protection, No-Risk
OUR SERVICE RESPONSE GUARANTEE
OBM guarantees you fast service response in order to keep your business running efficiently and profitably.
When you select equipment from OBM which is continuously covered by OBM Service and Supply Programs, we will guarantee emergency service response time of less than six (6) hours or we’ll pay you!*
If we do not meet this Service Response Guarantee, your company will receive a 5% credit towards your next OBM equipment or supply purchase.
WE GUARANTEE IT!
* Note: 80% of OBM service calls are responded to in less than three hours. This is the elapsed time from your initial call for service to the time a technician arrives in your office, during normal business hours (8:30a.m. to 5pm) Monday through Friday, except holidays.
SUPPLIES
Our 4-Tier “Security Blanket” Guarantee
- 7-year Product Performance
- Service Response
- Supplies
- Total Protection, No-Risk
WE GUARANTEE YOUR SUPPLIES
OBM guarantees you top quality, factory authorized supplies. Because the wrong supplies may damage your equipment, we save your company the inconvenience and expense of down time and service calls.
Our supplies meet all rigid requirements of the manufacturers we represent. All supplies are kept in our local inventory, available whenever you need them. The OBM Supply Department will regularly monitor your usage to insure that you maintain the appropriate stock of supplies for your business.
WE GUARANTEE IT!
TOTAL PROTECTION
Our 4-Tier “Security Blanket” Guarantee
- 7-year Product Performance
- Service Response
- Supplies
- Total Protection, No-Risk
WE GIVE YOU TOTAL PROTECTION. NO RISK.
OBM gives you total protection for the risk-free acquisition. If for any reason we do not fulfill our responsibility to you under our 4-tier Security Blanket Guarantee, and the equipment has been continuously covered by our Service and Supply Programs, OBM will buy out your lease. That’s right! No more payments, no risk; we’ll take back the product.
We are so sure of our products and our service that if we don’t deliver on our Security Blanket Guarantees – YOU DON’T PAY!
WE GUARANTEE IT!
* Note: Written notification and thirty (30) days in which to perform our responsibilities
under the terms of our “Security Blanket” are required. Naturally, abuse and misuse of the equipment and uncontrolled “acts of nature” are excluded.
